All of our public knowledge, in one place.
Seraphex is here to support you every way we can. We created this site to document and provide instruction for various different products and services, highlight how their features work, and how you can better interact with our products.
Find the support or knowledge you are looking for by product.
This page will teach and go over billing management and how billing works, so you won’t have any suprise charges. How Does Billing…
This article will teach you how to manage your Team on KDesk. It explains all the settings, and how they may apply to…
A quick guide on how email templates work in KDesk, as well as some samples for assistance. Introduction KDesk is built for customized…
Email Intake Integration (Ticket Inbox) KDesk Email Intake turns inbound email into tickets by connecting a mailbox to your team. Each connected inbox…
Contact Sync connects KDesk to your identity directory so your Contacts list stays up to date automatically. Each “connection” is an inbound directory…
Contacts are the people your team supports in KDesk. A contact record stores identity and communication details (name, company, email, phone), preferences for…
