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This article explains the current KDesk sign-in and account recovery experience for internal users, including Sign In, Sign Up, Password Reset, and Single Sign-On. When to Use Each Option Option When to use it Sign In Use this when you already have a KDesk account and want to open your…
This article explains the current KDesk sign-in and account recovery experience for internal users, including Sign In, Sign Up, Password Reset, and Single Sign-On.
The Sign In page asks for your work email and password. It also includes a Reset password link in case you cannot access your account. If your organization supports SSO, you may also see buttons for Microsoft, Google, or another approved provider.
If your sign-in attempt is unsuccessful, KDesk shows an error message so you can correct the problem and try again.
The Sign Up page lets you create a new KDesk account using your email address and a password. It also links to the Seraphex Terms and Privacy Policy, which appear before account creation is completed.
If single sign-on is available for your environment, you may also be able to create or connect your account using your organization’s sign-in provider instead of creating a separate password.
The password reset flow works in two steps. First, you enter your account email and ask KDesk to send a reset link. Then, after opening that link from your email, you choose and confirm a new password.
If the reset link is no longer valid, KDesk will let you know and ask you to request a new one.
When SSO is available, you can use your work identity to sign in instead of entering a KDesk password. The exact providers shown depend on your organization’s configuration.
If the SSO attempt cannot be completed, KDesk returns you to the sign-in flow and shows an error message so you can try again or use another sign-in method.
Use a strong password that you do not reuse elsewhere. The current sign-up screen recommends at least 10 characters with mixed upper- and lower-case letters, and the current password reset screen requires at least 8 characters.
If account creation succeeds but you are not signed in automatically, return to Sign In and continue with the email address you just registered.
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