Quality, Feature-packed, informative.
KDesk is designed for teams that want a clean workflow, reliable communication, and the operational controls enterprise environments expect.
Contacts are the people your team supports in KDesk. A contact record stores identity and communication details (name, company, email, phone), preferences for notifications, and permissions for using the contact portal. Contacts can be linked to tickets, receive ticket updates…
Contact Sync connects KDesk to your identity directory so your Contacts list stays up to date automatically. Each “connection” is an inbound directory pull that imports people into KDesk as contacts, using a mapping you control. You can create multiple…
Email Intake Integration (Ticket Inbox) KDesk Email Intake turns inbound email into tickets by connecting a mailbox to your team. Each connected inbox can be enabled/disabled, restricted by sender domain, and configured to auto-create tickets with consistent titles, descriptions, assignments,…
A quick guide on how email templates work in KDesk, as well as some samples for assistance. Introduction KDesk is built for customized platform communications that teams can use to properly brand their outgoing messages, while still having an integrated…
This article will teach you how to manage your Team on KDesk. It explains all the settings, and how they may apply to your team. How to access the team settings In the left sidebar, open the Team menu and…
This page will teach and go over billing management and how billing works, so you won’t have any suprise charges. How Does Billing Work? Billing for KDesk works using Stripe. You can access billing information, invoices, make payments, and more…
