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Tickets Tickets are the main way KDesk tracks work. A ticket collects a request, its history, comments, status, priority, category, and the people involved so your team can follow the full conversation in one place. How to Access Tickets In the KDesk App, open Tickets from the left sidebar. If…
Tickets are the main way KDesk tracks work. A ticket collects a request, its history, comments, status, priority, category, and the people involved so your team can follow the full conversation in one place.
In the KDesk App, open Tickets from the left sidebar. If you only see a limited view, your account may have restricted ticket permissions or you may be viewing the contact-side ticket area instead of the full staff ticket list.
Every ticket has a title and can also include a description, category, status, priority, assigned people or groups, related contacts, and comments. KDesk uses these details to organize work and show what still needs attention.
Categories help group similar work. Status shows where a ticket is in the process. Priority helps your team understand what should be handled first.
When you open a ticket, you can review the conversation, add comments, update the ticket, or move it to another stage. If you have the right permissions, you can also close a ticket when the work is finished or reopen it if more attention is needed.
Tickets may include file attachments, internal notes, and a visible history of changes. That history helps your team understand what has already happened before making a new update.
Tickets can be assigned to one person or a group, depending on how your workspace is configured. Assignment helps route the ticket to the right people and makes it easier to track responsibility as the ticket moves forward.
Comments keep the conversation attached to the ticket. Internal staff comments and contact-facing comments may follow different workspace rules, so what you can post depends on your role and the team settings in your workspace.
Tickets also connect to forms, contacts, email intake, groups, and notifications. For example, a form submission can create a ticket, an email can become a ticket, and a contact may be able to follow a ticket through the portal if your workspace allows it.
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