KDesk Email Templates

Email templates in KDesk let teams brand automated messages for tickets and forms. They are managed in Team Settings > Email Templates, and each template has a plaintext subject plus an HTML body. The built-in placeholder inserter only shows values that are valid for the template you are editing, so you do not need to memorize which tokens apply where.

Introduction

Team owners and members with Modify team settings can edit email templates. Use them for new ticket, ticket update, new comment, ticket assignment, and form assignment notifications. The HTML body accepts markup and inline styling, so keep the layout simple and email-safe.

Email templates do not control whether a notification is sent by themselves. The matching notification toggle in Team Settings > Communication must also be enabled, and email inbox forwarding is configured separately in Team Settings > Integrations.

Template Types

Placeholders

Ticket placeholders are available in every email template. Comment placeholders only appear in the New Comment template, and form placeholders only appear in the Form Assignment template. Use the placeholder buttons in the editor instead of typing token strings by hand.

Sample HTML Template

New Ticket Template

Subject

New Ticket - $ticketTitle - ##$ticketNumber##

HTML

<h2>We have received your ticket: $ticketTitle</h2>
<p>Ticket #$ticketNumber was created on $ticketCreated.</p>
<p>Status: <strong>$ticketStatus</strong> | Priority: <strong>$ticketPriority</strong></p>
<p>You can view it here: <a href="$ticketLink">$ticketLink</a></p>
<p>Thank you,<br/>$teamName Support</p>