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Related to the program’s intended action or detail. Such as guides on how things work, or how functions will behave.
Contacts are the people your team supports in KDesk. A contact record stores identity and directory details, a Primary Email used for portal authentication, labeled notification emails and phones, address information, notification preferences, portal permissions, and directory/sync metadata. Contacts can…
This article explains the current Team Settings page in KDesk, including what each tab controls and which settings affect your members, contacts, automations, integrations, and billing. How to Access Team Settings In the left sidebar, open Team and select Team…
Email Intake Integration (Ticket Inbox) KDesk Email Intake turns inbound email into tickets by connecting a mailbox to your team. Each connected inbox can be enabled or disabled, restricted by sender domain, and configured to auto-create tickets with consistent titles,…
Email templates in KDesk let teams brand automated messages for tickets and forms. They are managed in Team Settings > Email Templates, and each template has a plaintext subject plus an HTML body. The built-in placeholder inserter only shows values…
This article will teach you how to manage your Team on KDesk. It explains all the settings, and how they may apply to your team. How to access the team settings In the left sidebar, open the Team menu and…
This article explains how billing currently works in KDesk, where to manage it, and which team settings can affect billing-related values so you can avoid unexpected changes. How Billing Works in KDesk KDesk uses Stripe for billing management. In the…
